FAQ

What are your hours of operation?

• JNJ is available to take your call and provide services 24/7, including holidays

Are your services nationwide?

• Yes

How can I request your services?

• You can request service by phone at 800-588-9679, by fax 678-442-6440, by clicking Refer Now on our home page, or by emailing us at referrals@jnjserves.com.
• Contracted/Preferred customers can request service by using their individual contract numbers

What features does your Customer Login Area offer?

• Ability to submit new claimants and request for services quickly
• Ability to generate history report of your claimant’s date of services and services provided.
• Ability to access the real time tracking updates
• Ability to authorize and add new locations

What type of transportation do you provide?

• Ambulatory, wheelchair lifts, stretcher with BLS and ALS, Air travel and accommodations, and bed side to bedside air ambulance.

What languages do you provide?

• All languages and dialects including Sign Language

Can JNJ secure last minute and rush assignments?

• Yes, in most cases.